Most organizations if not all require a system through which they can monitor their in-coming calls as well as outgoing calls. This is often important because it helps not only in tracking the call logs but also keeping the call records for purposes of periodic evaluation. A good private branch exchange (PBX) system should ensure your callers always get to you and in cases where they are not able to talk to someone in person, they should at least be able to leave a message.
In the current world, communication has greatly evolved beyond just making calls. The short message service, which is popularly known as SMS has gained serious popularity especially with the continued growth of mobile phone technology. These aspects greatly influence the choice of a PABX system in any organization. The following are some factors that one must consider when choosing a good PABX system.
1. System integration with other ICT solutions within the organization:
In this respect, it is worth noting that most organizations will already have other communication systems in place. These may include mobile phones, an email system and even messaging system just to mention a few. A good PABX system should be able to integrate with all these so that they work seamlessly to enhance communication among colleagues as well as with clients.
2. Simplicity or ease of use
No one wants to spend all the time in the world learning how to use a new system during their work hours. For this reason, it is vital for anyone charged with the responsibility of picking a good PABX system must look for a system that is as user friendly as it is functional. Most modern systems ranging from Cisco to Avaya and Polycom or Panasonic have since developed soft phone apps that enhance integration between the conventional desktop phone and the ever growing smart phone. Just by installing the feature in the PABX server, one is able to create soft phone extensions and to even enable multiple registration of the same extension number.
3. Scalability and functionality
As much as it is always paramount to ensure the system you buy is functional and servers the purpose for which it is intended, It is only prudent to make sure you have a system that will also be able to upgrade especially with the ever developing technology world. This is the main reason behind the choice of IP (Internet Protocol) based system or in worst case scenario; the hybrid systems that will accommodate both analogue and IP systems. Given the fact that some of these systems could cost a lot in terms of logistics as well as the hardware and setup fees, it is vital to ensure you have a system that can last some time before you are forced to discard it and go shopping again.